Do Your Research

By Chuck Resnick
When it comes to moving, a little homework ahead of time can save a lot of headaches later on.
Face it – your “stuff” is important to you, and you want movers who treat your furnishings and accessories that way.  Some items such as toasters and even sofas can be replaced if they are damaged, but other things such as family photos and heirlooms are irreplaceable.  At Two Men And A Truck, we adopted the tag line “Movers Who Care” to reflect how critical it is to treat every move with complete respect for our clients and every one of their possessions.
When you shop for a mover, remember that the lowest bidder is not necessarily your smartest move.  You want a company that has a track record for providing excellent service – with “service” being the key word.  Customer service includes much more than the actual packing and transporting of your items; it starts with the first contact.  You should be able to expect a pleasant, professional representative to provide you with an estimate that is well thought out and fair.
Service extends to promptness, cleanliness and thoroughness at both ends of the move.  It also involves open lines of communication.  Ask questions of the movers you are considering – and if they are reluctant to give you a straight answer, move on to others.
One of the best ways to find a mover is through word of mouth.  Ask your friends, neighbours and relatives which companies they used and how pleased they were.

Another valuable resource is the Internet.  Research moving firms and find out how long they have been in business.  Find out if and how their workers are trained in the packing and transporting of goods.  Ask what you can expect before, during and after the move.
You can also check with the Canadian Association of Movers (movers.net), that has a web page for consumers.  This trade association represents moving and storage companies and is aimed at helping customers connect with reliable, professional moving services.  A look through the member directory and posted articles on this Web site is one more tool that can help in your search.
Moving can be one of the most exciting – and most stressful – times of your life.  Hiring a mover who cares as much as you do about getting your possessions from point A to point B efficiently, economically and safely will reduce the stress and increase the fun.  Your movers play an integral role in helping you adapt to your new surroundings.
If you are planning a move in the future, thing ahead and start your research now.
The more comfortable and confident you feel in the mover you select, the smoother moving day will go.  Customer service, walking the walk and talking the talk, is really what its all about.
Source: New Home Guide